Shipping policy

Shipping Policy

At Checko, we aim to deliver your order safely and on time.

Order Processing

Orders are usually processed within 1–2 working days after confirmation.

Orders placed on Sundays or public holidays will be processed within 2 days.

Shipping Timelines

Delivery timelines usually range between 3–7 working days depending on the delivery location.

Remote locations may require additional time.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Free shipping may be offered on selected orders, promotions, or minimum cart values.

Order Tracking

Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp.

Delivery Delays

While we aim for timely delivery, delays may occasionally occur due to courier issues, weather conditions, public holidays, or unforeseen circumstances.

Incorrect Address / Failed Delivery

Please ensure that shipping details entered are accurate.

If delivery fails due to incorrect address, unavailability, or refusal to accept the order, re-shipping charges may apply.

Damaged Package

If the package appears tampered with or damaged at the time of delivery, please record an unboxing video and share clear photos/videos within 24 hours of delivery at listen@saychecko.com. Claims raised without supporting proof or after this period may not be considered.