Privacy policy

CHECKO Facecare is committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use, store, and disclose your personal information across our website, social media platforms, mobile experiences, offline events, and customer support channels. By interacting with us, you agree to the practices outlined in this policy.

1. Personal Information We Collect

We collect a range of personal information from you directly and indirectly. This includes your name, email address, phone number, postal address, gender, and date of birth. When you make a purchase or sign up, we may / also gather details such as your preferred skincare products, skin type or concerns (if shared), and social media handles For better UX and analytics, we automatically collect data such as your IP address, device type, time zone, browser type, referring URLS, and interaction history on our platform. This data may be collected using cookies, tags, pixels, and third-party tools like Google Analytics or Meta Pixel.

2. Credit Card, Debit Card & Banking Information

For transactions, we use secure, third-party payment processors. While you input your credit card, debit card, UPI, or net banking information during checkout, this information is not stored on our servers. All financial information is encrypted and processed by gateways that are PCI-DSS compliant. We only receive transaction confirmation and status, not your card numbers or CVV codes.

3. Account Registration

When you create an account with CHECKO, we store your basic contact details, account preferences, order history, and login credentials (securely hashed). Your account lets you manage your orders and save personal preferences. You're responsible for maintaining the confidentiality of your password and for all activities under your account. If suspicious activity is detected, we may temporarily suspend access for your protection.

4. Web Beacons and Tracking Links

Our emails and website may contain tracking technologies such as web beacons, UTM parameters, and shortlinks. These help us measure email open rates, click-throughs, time spent on site, and interaction with specific pages and other information useful to us for brand purposes. We may use these insights to improve our product experience, email content, and overall customer journey.

5. Cookies

Cookies are small text files placed on your device when you visit our site. They help us recognise returning users, auto-fill login credentials, analyse performance, and serve personalised ads. You can manage cookies through your browser settings, but disabling them may limit some features, like saved carts or product recommendations.

6. Use of Personal Data

We use or may use your data to:

  1. a. Fulfil orders and manage shipping or returns.

     

  2. b. Provide customer support and resolve issues.

     

  3. c. Recommend products based on your skin type or previous purchases.

     

  4. d. Personalise your experience across our website and emails.

     

  5. e. Analyse traffic, trends, and user behaviour to optimise marketing strategies.

     

  6. f. Send transactional notifications and marketing campaigns.

     

  7. g. Conduct research, surveys, and product testing.

     

  8. h. Detect and prevent fraud or security breaches.

     

  9. i. Comply with applicable laws, tax obligations, and legal inquiries.

     

7. Manual Communication via Email, SMS & Calls

By signing up or interacting with us, you consent to receive messages via email, SMS, WhatsApp, and occasionally, calls. These may include order updates, delivery tracking, new product alerts, skincare tips, and exclusive promotional offers. Our team might reach out manually for feedback, campaign invites, or issue resolution. You can opt out anytime by following the unsubscribe instructions or contacting us.

8. Participation in Special Events

If you participate in a giveaway, influencer campaign, pop-up activation, survey, or product testing session, we may collect additional information. This information can be used for multiple purposes of the brand.

9. Advertising

We run ads on platforms such as Meta (Facebook/Instagram) and third-party websites. These ads may be personalised based on your interaction with our website, such as products viewed or abandoned carts. Third-party cookies and pixels may be used for retargeting. We comply with platform-specific ad policies.

10. Links to Third-Party Sites

This website may contain links to third-party websites, such as social media pages, affiliate blogs, and partner brands. We are not responsible for the privacy practices or content of these websites. When you click on such a link, you are subject to that website’s terms and privacy policy. We advise reviewing those before interacting.

11. Business Transfer

In the case of a merger, acquisition, restructuring, or sale of Checko or its assets, user data may be transferred to the new entity as part of the business continuity process. In such events, we will ensure that the new entity respects the commitments of this Privacy Policy or notify you of any substantial policy change.

12. Choice and Opt-Out Options

You can opt out of marketing emails by clicking the “unsubscribe” link in our emails. You can request deletion of your account or correction of inaccurate data. SMS and WhatsApp opt-out is available by replying with designated keywords (e.g., STOP).

13. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in law, best practices, or service upgrades.

14. Contact Us

For any questions, feedback, requests, or concerns related to this Privacy Policy or your data, please contact us at:

Email: listen@saychecko.com
Phone: +91 82629 49751
Office Address: CTS No 2024, Sr No 86/1/1/2, D 1401, Montecito Society, Sahakar Nagar 2, Pune 411009, Maharashtra, India